Denon
Reviews and Complaints
Lakewood, Ohio
Denon receiver setup
Didn't get help not paying. The phone person said one price then came back and said it would cost more before I even spoke with a tech.
So no won't evaluate techs but service people who filter do a poor job.
I will dispute any attempt to bill my credit card as NO service was provided. And do not enroll me in your monthly plan if you have take me off it now.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenon radio.com vTuner
I signed up for vTuner to receive our favorite radio station; KNKX 88.5 Tacoma, Washington NPR Jazz, News. The link from Denonradio.com to vTuner will not download KNKX now.
vTuner will not respond to email & has no phone support. How can Denon direct me to use a system they cant communicate with? Im lost here.
Can someone troubleshoot my issue? Greg
User's recommendation: I like Denon receivers, as well as impressed by Yamahas. New Denon products will provide what my legacy receiver can’t.
Lakewood, Ohio
Denon receiver setup
No rating because I got no help. Do not bill for this declined assistance after two different price quotes from filter person
User's recommendation: Figure it out for yourself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSet up Denon receiver
When setting up our new receiver got to the part where it was testing speakers right left were fine got to center and the machine shuts off says main zone before shutting down
Preferred solution: Help with setting up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical support AVR 2700
Trying to figure out why my zone 2 speakers wont work, I tried reading service papers and still cant get to work
Preferred solution: Help solving problems
User's recommendation: Talk to a person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficult Warranty Repair Service
- - US warranty repair options are limited.
- - Proof of purchase is required and items must be shipped.
- - A prepaid shipping box was promised but not sent.
I had to start the process over by contacting customer service again. I explained that I was supposed to get a shipping box with label and didn't receive it.
Denon's procedure has confusing instructions, incomplete and conflicting information that make it difficult for the consumer. Finally, I received the box with label. This has taken 45-60 days. I shipped the box to the Denon repair contractor.
Hopefully it will be repaired and returned in a timely manner. I never received an apology or follow up by customer service about the difficulty I experienced thus far.
They told me I could get a prepaid shipping box but they never sent it.
They dont respond to follow up or survey communication either. I am going to start over initiating a warranty repair due to an apparent blown or deactivated power supply from an improperly wired Samsung TV ADR Sound from TV output back thru AVR Speakers which kept giving errors on HDMI3 port because in this case it must be wired separately from single AV HDMI-1 cable.
- Sold by costco
- Delays and shipping cost to warranty repair centers
Preferred solution: Deliver product or service ordered
User's recommendation: Research how easy/difficult it is to get warranty repair service
Vancouver, British Columbia
Remote issues
Hi ; I have a Denon RC-1146 remote that I cannot control the volume, is there a replacement or a refurbished one that I could buy.
Thanks
Cheers
User's recommendation: My unit is quite old and dated, so I would check out Amazon, or eBay first.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mahwah, New Jersey
Extreme frustration. Unreliable product. Absolutely unhelpful tech support.
When my CEOL N10 (paired, as recommended by Denon, with their wireless speakers) works, it sounds nice. But it rarely works properly. To add to the frustration, I was told today by a customer support rep that the N10 can only be tested with wired speakers (and that it is supposed to be used with wired speakers).
- Good sound
- Very unreliable equipment and software
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHeos server unavailable
Just HEOS. Will not play my personal Tidal playlist.
Says HEOS server is not available.
Called, Emailed HEOS. They are non responsive.
Preferred solution: HEOS to work as it should
Murrells Inlet, South Carolina
Unilateral Order Cancellation
Please explain why this order was cancelled AND why the $3k+ charge is still pending on my credit card!
I expect that if you want me to order the items again, you will honor the sale price.
- Tamara Pacher
On Saturday, July 22, 2023 at 08:53:05 PM EDT, wrote:
Denon
This order has been cancelled.
Order Number: DNUS00011392
Order Date: Jul 20, 2023
Shipping Address
Tamara Pacher
15 Carson Creek Dr
Murrells Inlet, SC 29576-****
Shipping Method
Ground (1-5 business days)
Free
Billing Address
Tamara Pacher
1085 Phillips Rd
Delray Beach, FL 33483-****
Payment
Credit Visa
*****5532
Expiration 2/2027
Items in Order 7 Items
Denon Home 350$1,497.00
Quality: New
Color: White
Qty: 3
Denon Home 250$1,596.00
Quality: New
Color: White
Qty: 4
Subtotal$3,093.00
Shipping CostFree
Sales Tax$185.58
Total$3,278.58
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical support about surround sound volume
Fabio- Technician was very knowledgable and helpful with fixing my problem. Great job, Fabio.
I am very happy with the surround sound of this receiver. I highly recommend Denon AVR-S940H Receiver.
- Great product
- Too technical in some ways
Preferred solution: Nothing. I am satisfied.
User's recommendation: I highly recommend a Denon AVR receiver and klipsh 4 speakers, 1 center speaker, and 12" sub-woofer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ahmedabad, Gujarat
Denon x2400h avr motherboard is not working
Company does not solve my issue. They just send me number of service center and the service center is not able to solve the real issue.
The service center gives me a large large large amount to fix the issue.. the amount is higher as too buy new avr
I m from India, I have x2400h avr . Sience I have purchased this avr it has some problems.
In starting it get hiting , suddenly stop and not working after some time it calm down and working. After some time it has some electrical problems in it and the motherboard is not working so it is not working now. Its a product problem , I need seriously help from the companyI m in big trouble..so I m requesting to senior person to help me.. please my home theater is not working because avr is failed working.
The product became defective. Help please..
- Big company
- Science my uncle and me bought denon avrs and both have same problem
Preferred solution: Full refund
Los Angeles, California
Heos server unavailable
Submitted my issues on June 29. Was told escalation was requested.
Called today for update and was told my request was not forwarded.
Another wait as a result. Lol back oftencCa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDENON AVR X550 BT Power issue
I'm purchased DENON AVR x550 bt in Amazon lost 20 days back but today it's not working power on off and light blinking continuously
Albany, New York
See if unit AVR-4520CI can utilize blue tooth / WiFi?
I called Denon as I had a few questions in reference to my older unit that is still working.
I got disconnected twice from persons answering my phone.
Disappointed would appreciate being called back on my cell, 845-674-****
Thank You
Ron Conforti
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.