Denon

I am not normally one to say this because I am very impatient. Chances are if I call a company I'm gonna want to complain about them.

But I have no complaints about Denon. I have found their customer service to be "Johnny on the spot," so to speak.

I have a product that's about five years old, and I can call and ask the most absurd questions and they help me. I have nothing bad to say about Denon customer service.

Ive had my unit 2 months. Now I have a blinking red light and Im unable to turn unit on.

Ive reset with no luck. When it was working it sounded great.

i wrote an email and the reply i got from Denon after contacting Pissed customer was to contact my nearest service center and Denon provided me with the details. but when i called the service center the gentleman aurrogantly told me he does not support or help clients that have not baught from them, he also said he is not interested even if am paying for the service he is to give me .

so very disapointing indeed

Lang English cannot get my Dennison to work. Would like someone to help me fix this problem. Please, I have tried to call.

Where support ever never answer phone also when return call back the still no talking wasting my time with you guys

Hi.

I have an AVR-X2700H with a firmware error. It is bricked at firmware update and displays a 2A02 and 2B02 error.

I found that if I remove the network card, the AVR works.

I can get image and sound but a few functions are grayed out.

I bought 2 networks card and both of them needed a firmware update, specified on your service manual. When I did the update the firmware loop started again, so I have to remove the network card. I have these issue for almost 3 years since I bought the AVR.

I am from Ecuador, and there is no technicians here.

Now, I have 3 network cards but none of them works and bricks the AVR. Please tell me how to solve the issue.

Thank you.

José.

Recently my 3 slots programmed for Dirac are no longer shown in the app (just off choice). I have rebooted everything - still not showing 3 programmed slots in the app.

It does show within the receiver option button. I have A1H.

Late March, I ordered a Denon receiver. The shipping department provided FedEx with the wrong address, even though the correct address was on the invoice and the shipping notice.

Customer service neglected to inform FedEx of the correct address. The receiver was returned to Denon.

Early May - Rinse and repeat on a second attempt at ordering a Denon receiver. FedEx was given the same incorrect address as the first attempt to purchase this receiver.

Again, FedEx will only accept a change-of-address from the shipper. Multiple calls spanning several days and the shipping department fails to call FedEx.

My receiver is being returned back to Denon by FedEx.

The sheer incompetence and lack of customer support is mind-boggling.

I am trying to format the SSD drive and Im running into complications. I can see the drive on my computer which is connected to a Denon prime 4+ controller and Im stuck at that part. Only thing I see is where it says driver details, update driver, disabled device, uninstalled device.

You dont im looking for help to continue this process

Denon somehow put the wrong address on the package (same city/state, random street location) and I cannot change it - I contacted customer support to resolve, they told me they fixed it - turns out they gave yet another wrong / fake address to fedex...so at this point I am waiting for it to be returned-to-sender and I can get my refund and move on... If anybody in a senior position at Denon is reading this... please fix your inept shipping and customer support.

I bought the 770h receiver back in February- was a present and did not open it until March. It didnt work.

Tech support ran diagnostics and determined my only recourse was a warranty repair. Sent to NJ for repair. Got it back and it still didnt work. Spoke to tech support again and wanted to speak to a supervisor.

Was promised a call back in 12-24 hours. 3 days and still no call. Spoke to them again and was told the same thing. A brand new machine never used should not have such problems or i should get a new machine.

Ill wait until tomorrow morning and if no call I will escalate it to my attorney and the attorney general office. And they will pay either in lost revenue via my social media posts or my legal fees. For them to be so petty about a bad machine is horrendous.

A lemon machine is understandable. Not helping the consumer is not.

Frustrated that verification is such a hassle. It's just a simple enquiry.

You are expecting me to come up with more symbols?

I entered 125 symbols assuming that means letters, and you still demand more? Says a minimum of 100. XXXXXXXXXX. XXXXX. XXXXX. XXXXX.

XXXXX. XXXXX. WTF. WTF. WTF. Finger is actually tired. Worn out and more! Wtf. Wtf.

After installing the version 3.67.270 firmware update on my Denon RCD-N12 receiver, it messed up my FM presets. The prior FM station I was listening to would not reappear after an off/on power cycle. Tech support told me that someone from Tier2 support would contact me within 48 hours, but I was never contacted.

Issue resolved. Better access to customer service and technical support. Beyond this I have nothing else to add.

I received a call back but no one was on the other line. Getting through tech support was very difficult. You would think Denon would have better service